Returning unwanted items

If for whatever reason you’re not satisfied with your order, you can return any unopened products to us. Ensure the item is still in its original condition, unopened and is returned to us securely.

We offer a full refund and exchange on packaged, sealed items within 14 working days of purchase.

To arrange a return, refund or replacement:

Call our Customer Care Team on 08002926442or email them at [e-mail].

Please include the following information:

Name
Email Address
Order Number
Product Code
Reason for return

Please also include whether you would like a refund, an exchange or a replacement. 

Please send your items to:

Sunnamusk London
Unit 5 Manchester Way
Heathway Industrial Estate
Dagenham
Essex
RM10 8PN

Returns, exchanges and replacements are processed as soon as we receive your items. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. 

Oil custom filled products in clear or crystal bottles are exempt.