General

Support

• Do you offer support over the phone?
• How can I contact support?
• How long does it take to hear back from support?
• How to burn Bakhoor?
• I can't find the answer to my questions on the FAQ!
• What time can I can contact support?

Returns

• My items have arrived damaged
• Returning unwanted items
• What items can I return?

Payment and billing

• I need a VAT invoice for my recent order
• What payment options do you offer?
• Where can I use my promo code?

Order Queries

• Can I cancel my order?
• I'm missing an item from my order
• Problems placing an order
• When will my orders be dispatched?
• Where do you ship internationally to?
• Where is my order?

Delivery

• What delivery options do you have?
• Do you offer international shipping?
• I haven't received my delivery yet

My Account

• Do I need to register for an account?
• How do I create an account?
• I forgot my password